Policies
We understand that unanticipated events happen occasionally in
everyone’s life. In our desire to be effective and fair to all of our
clients and out of consideration for our therapists’ time, we have
adopted the following policies:
Cancellations
• 24 hours advance notice is required when cancelling an appointment.
This allows the opportunity for someone else to schedule an appointment.
• If you must cancel the day of your appointment, you will be charged a
$20 last-minute cancellation fee. This amount must be paid prior to
your next scheduled appointment.
No-Shows
• If you forget or consciously choose to forgo your appointment for
whatever reason without first notifying us, you will be considered a
“no-show.” You will be charged for your missed appointment in full.
Future service may be denied until payment is made.
Arriving Late
• Appointment times
have been arranged specifically for you. To maximize your session time,
please try to arrive a few minutes before your appointment time.
Arriving late to your appointment may result in a shorter session in
order to accommodate others whose appointments follow yours.
• Regardless of the actual duration of the treatment, you will be
responsible for the session in full. As a matter of courtesy, please
call us if you will be more than five minutes late to your session.
Unless notice is given, you will be considered a “no-show” if you fail
to arrive within 15 minutes of your appointment’s start time.
• In the event that the session is started late on account of the
therapist, the full duration of the session will be provided. If either
party is unable to stay the entire duration, you may choose to
reschedule or cancel your appointment without charge or pay pro-rata, as
agreed upon prior to the session’s commencement.
If you're not feeling well...
• In compliance with ABMP's Hygiene and Sanitation Standards, we cannot work on clients presenting cold/flu/viral symptoms. Likewise, please apprise us of any potentially contagious skin dis-ease, including Poison Oak, or of any condition of which you are uncertain.
Please let us know as soon as possible. We are happy to reschedule your appointment and waive the late cancellation fee. We're confident your massage will be more enoyable when you're healthy again.
WE LOOK FORWARD TO SERVING YOU!